When I signed the Verizon Wireless contract two years ago, the salesman told me that in two years I could upgrade my phone. What he failed to mention is that you have to renew your contract for another two years to take advantage of the “upgrade” offer. And “renewing” in my case would mean a plan costing an additional $10 every month, with no additional features. Not to mention that it would mean being stuck with a company that charges $45 a month just for Internet access.
Two years ago, Verizon offered the best deal among wireless plans. Their coverage has been excellent, but after seeing their poor customer service (when I changed addresses they mistakenly charged me a $300 early termination fee, and it took months and hours on the phone before they corrected their mistake), and after seeing friends with Treos surfing the ‘net for only a few bucks a month, I can’t wait until I’m free. Can you hear that? Good.